Accounts Receivable Supervisor

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OVERVIEW:
The AR Supervisor reports to the AR Manager and performs direct personnel supervision and management of 20 - 25 AR Representatives. The Supervisor will implement, supervise and facilitate department activities to achieve optimal performance, quality and productivity. Broad areas of responsibility include, but may not be limited to: personnel management, data quality management, productivity management, billing management and communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages and supervises the Accounts Receivable Representatives in the functions of reviewing invoices for insurance carriers that have an outstanding balance
• Determines training needs for AR Representatives and provides planned training agenda for new-hires
• Analyzes month end financial reports to identify potential problem carriers for each assigned facility
• Develops work plans to target potential problem areas for each facility
• Monitor ETM Daily PIT reports to ensure assigned invoices are being properly reviewed and resolved
• Establishes, implements and maintains quality control procedures designed to ensure that quality and productivity standards are being accomplished
• Projects and monitors accounts receivable goals using specific month-end reports
• Reads and updates provider manuals for Medicare, Medicaid, Blue Cross Blue Shield, etc.
• Corresponds with management staff of third party payer to effect payment or solutions to problems
• Requests provider manuals and billing requirements from all carriers then shares information with applicable staff
• Participates in weekly departmental meeting and Accounts Receivables/Operations meeting
• Communicates recommendations to Operations on how to improve front-end processing to alleviate accounts receivable issues
• Partners with HR to maintain job descriptions, conducts performance evaluations, recommends salary increases and initiates appropriate disciplinary action when required
• Responsible to document and communicate employee issues to include but not limited to employee behavior, performance, quality and productivity with timely escalation to management as appropriate

QUALIFICATIONS / EXPERIENCE:

• Thorough knowledge of physician billing policies and procedures
• Previous IDX/GE experience preferred
• Associate’s Degree or equivalent experience
• Minimum 3 - 5 years of previous medical billing experience required with emphasis on research and resolution of unresolved invoices
• Previous supervisory experience.
• Excellent knowledge of healthcare payer reimbursement for physician billing
• Knowledge of ICD and CPT coding
• Good team management, organizational and follow-up skills are required

SUPERVISORY RESPONSIBILITIES:

• Supervises 20 - 25 AR Representatives and Sr. AR Representatives