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Job Requirements of Program Support Specialist:
Essential Duties and Responsibilities:• Point of contact for all customers with program and application questions and issues. Ensures prompt resolution of outstanding issues.
• Resolves as many user-reported issues as expertise permits, using available tools and following procedures and policies for the handling of support cases.
• Reviews medical record documentation from all clinical service lines.
• Assists in data validation to comply with CMS requirements and helps confirm accuracy of data reported to CMS.
• Helps troubleshoot complex issues and assists with resolution strategies.
• Maintains in-depth knowledge of QPP and MIPS supported services.
• Helps prepare reports and presentations for clinicians and leadership regarding MIPS programs.
• Maintains communication with customers throughout the resolution process.
• Performs other related duties as assigned.
Qualifications / Experience
Bachelor’s degree in business, communication, healthcare operations or related field required.
Two years of related experience required, preferably in healthcare or hospital-based environment.
Understanding of Medicare and coding rules and regulations required.
PHYSICAL / ENVIRONMENTAL DEMANDS:
Job performed in a well-lighted, modern office setting;
Occasional lifting/carrying (10 pounds or less);
Occasional standing/bending/stooping/reaching;
Moderate stress;
Prolonged sitting; and
Prolonged work at a computer/PC.
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
Do you meet the requirements for this job?
Program Support Specialist
TeamHealth
USA (Remote)
Full-Time
TeamHealth is proud to be the leading physician practice in the U.S.
providing exceptional patient care, together.
TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025.
Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare.
We continue to grow across the U.S.
from our Clinicians to Corporate Employees.
Join us!
Overview
The Support Specialist helps bridge clinicians and leadership with the Quality Payment Program’s (QPP) Merit-Based Incentive Payment System (MIPS) team.
This position serves as a point of contact for the MIPS program and helps resolve program issues.
This position also assists with performing research and analysis to better understand root causes of complex MIPS-related issues.
Additionally, this position analyzes medical records and billing data audits to identify discrepancies and assist in problem resolution.
providing exceptional patient care, together.
TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025.
Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare.
We continue to grow across the U.S.
from our Clinicians to Corporate Employees.
Join us!
Overview
The Support Specialist helps bridge clinicians and leadership with the Quality Payment Program’s (QPP) Merit-Based Incentive Payment System (MIPS) team.
This position serves as a point of contact for the MIPS program and helps resolve program issues.
This position also assists with performing research and analysis to better understand root causes of complex MIPS-related issues.
Additionally, this position analyzes medical records and billing data audits to identify discrepancies and assist in problem resolution.
Job Requirements:
Essential Duties and Responsibilities:
• Point of contact for all customers with program and application questions and issues. Ensures prompt resolution of outstanding issues.
• Resolves as many user-reported issues as expertise permits, using available tools and following procedures and policies for the handling of support cases.
• Reviews medical record documentation from all clinical service lines.
• Assists in data validation to comply with CMS requirements and helps confirm accuracy of data reported to CMS.
• Helps troubleshoot complex issues and assists with resolution strategies.
• Maintains in-depth knowledge of QPP and MIPS supported services.
• Helps prepare reports and presentations for clinicians and leadership regarding MIPS programs.
• Maintains communication with customers throughout the resolution process.
• Performs other related duties as assigned.
Qualifications / Experience
Bachelor’s degree in business, communication, healthcare operations or related field required.
Two years of related experience required, preferably in healthcare or hospital-based environment.
Understanding of Medicare and coding rules and regulations required.
PHYSICAL / ENVIRONMENTAL DEMANDS:
Job performed in a well-lighted, modern office setting;
Occasional lifting/carrying (10 pounds or less);
Occasional standing/bending/stooping/reaching;
Moderate stress;
Prolonged sitting; and
Prolonged work at a computer/PC.
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
• Point of contact for all customers with program and application questions and issues. Ensures prompt resolution of outstanding issues.
• Resolves as many user-reported issues as expertise permits, using available tools and following procedures and policies for the handling of support cases.
• Reviews medical record documentation from all clinical service lines.
• Assists in data validation to comply with CMS requirements and helps confirm accuracy of data reported to CMS.
• Helps troubleshoot complex issues and assists with resolution strategies.
• Maintains in-depth knowledge of QPP and MIPS supported services.
• Helps prepare reports and presentations for clinicians and leadership regarding MIPS programs.
• Maintains communication with customers throughout the resolution process.
• Performs other related duties as assigned.
Qualifications / Experience
Bachelor’s degree in business, communication, healthcare operations or related field required.
Two years of related experience required, preferably in healthcare or hospital-based environment.
Understanding of Medicare and coding rules and regulations required.
PHYSICAL / ENVIRONMENTAL DEMANDS:
Job performed in a well-lighted, modern office setting;
Occasional lifting/carrying (10 pounds or less);
Occasional standing/bending/stooping/reaching;
Moderate stress;
Prolonged sitting; and
Prolonged work at a computer/PC.
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
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