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Job Requirements of Patient Services Representative:
QUALIFICATIONS / EXPERIENCE: High school diploma or equivalent required
Six months medical billing experience preferred
IDX-BAR experience preferred
Proficiency in Microsoft Office
Ability to multi-task in a fast paced environment
Good communication skills both oral and written
Excellent problem-solving and customer service skills.
SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL / ENVIRONMENTAL DEMANDS:
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position.
All employees must be able to work with others beyond giving and receiving instructions.
This includes getting along with co-workers, peers and management without exhibiting behavior extremes.
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.
Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
Do you meet the requirements for this job?
Patient Services Representative
TeamHealth
Alcoa, TN (Onsite)
Full-Time
TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!
What we Offer
The Patient Services Representative serves as a liaison between the patient, client hospitals, TeamHealth Divisions, TeamHealth National Patient Services Center and the Alcoa Billing Center in solving and researching complex client-related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
What we Offer
- Career Growth Opportunities
- A Culture anchored in a strong sense of belonging
- Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
- 401k (Discretionary match)
- Generous PTO
- 8 Paid Holidays
- Equipment Provided for Remote Roles
The Patient Services Representative serves as a liaison between the patient, client hospitals, TeamHealth Divisions, TeamHealth National Patient Services Center and the Alcoa Billing Center in solving and researching complex client-related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Resolve and research patient complaints; suspend and unsuspended accounts per Team Health division instructions.
- Resolve and research hospital complaints relating to patient issues concerning billing and charges.
- Research accounts on the system; request charts as needed.
- Submit researched accounts to Coding for review.
- Forward complaints that require clinical review appropriately.
- Adjust accounts after appropriate review and approval.
- Correspond with collection agencies in order to resolve billing and reimbursement issues.
- Correspond with the Better Business Bureau and Consumer Affairs office in order to resolve billing issues.
- Handle the National Patient Services Call Center (NPSC) warm transfers for all business.
- Process NPSC and patient web site information as required.
- Process ETM tasks as required.
- Process incoming mail appropriately
- Communicate and follow-up on all client complaints to Patient Services Supervisor.
- Assume other tasks, duties and responsibilities as requested.
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
High school diploma or equivalent required
Six months medical billing experience preferred
IDX-BAR experience preferred
Proficiency in Microsoft Office
Ability to multi-task in a fast paced environment
Good communication skills both oral and written
Excellent problem-solving and customer service skills.
SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL / ENVIRONMENTAL DEMANDS:
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position.
All employees must be able to work with others beyond giving and receiving instructions.
This includes getting along with co-workers, peers and management without exhibiting behavior extremes.
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.
Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
High school diploma or equivalent required
Six months medical billing experience preferred
IDX-BAR experience preferred
Proficiency in Microsoft Office
Ability to multi-task in a fast paced environment
Good communication skills both oral and written
Excellent problem-solving and customer service skills.
SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL / ENVIRONMENTAL DEMANDS:
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position.
All employees must be able to work with others beyond giving and receiving instructions.
This includes getting along with co-workers, peers and management without exhibiting behavior extremes.
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.
Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
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