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Job Requirements of Client Relations Manager/ Medical Call Center:
QUALIFICATIONS / EXPERIENCE:
- Bachelor’s degree in Business, Healthcare Administration or Nursing
- A minimum of five years of experience in healthcare operations and sales/service coordination
- Excellent verbal and written communication skills
- Excellent presentation skills
- Excellent at problem solving
- Knowledge of medical/clinical language and terminology desirable
- Ability to handle stress and conflict
- Capable to prioritizing and organizing
- Good judgment and decision making skills
- Proficient using Microsoft Office and CRMs
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Client Relations Manager/ Medical Call Center
TeamHealth
USA (Remote)
Full-Time
AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.
OVERVIEW:
The Client Relations Manager is responsible for the account management of all client relations activities of companies contracted by the AccessNurse Medical Call Center. This includes serving as a main contact person for facility start-ups, client relationships and developing new business opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS / EXPERIENCE:
OVERVIEW:
The Client Relations Manager is responsible for the account management of all client relations activities of companies contracted by the AccessNurse Medical Call Center. This includes serving as a main contact person for facility start-ups, client relationships and developing new business opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develops and maintains positive business relationships with key clients
- Participates in sales presentations to clients on behalf of AccessNurse as needed to include presentation development, delivery and follow-up
- Ensures the resolution of client based problems. This includes solving problems relating to clinical issues, customer service issues, billing and operational concerns
- Meets with the client to discuss operational aspects of the services and set up of new account prior to the signing of each new/proposed contract
- Responsible for all new contract arrangements and set-up operations
- Renegotiates/renews contracts as needed and oversees necessary amendments to various contracts
- Communicates frequently, but not less than 1 time biweekly with each client (phone call, email and site visit, mail) to remain abreast of possible client needs, concerns and profile revisions
- Conducts operative reviews with senior management to facilitate strategic planning and to circumvent foreseeable problems
- Regularly conducts client virtual on a routine and as needed basis, solving issues and being proactive in solving problems or concerns
- Participates in the following call center activities: developing and implementing goals, participating in problem-solving and decision making; supporting corporate decisions and establishing trust and respect for all employees
- Communicates with Vice President regarding any risk management issues
- Performs special projects as assigned by the Vice President
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
- Bachelor’s degree in Business, Healthcare Administration or Nursing
- A minimum of five years of experience in healthcare operations and sales/service coordination
- Excellent verbal and written communication skills
- Excellent presentation skills
- Excellent at problem solving
- Knowledge of medical/clinical language and terminology desirable
- Ability to handle stress and conflict
- Capable to prioritizing and organizing
- Good judgment and decision making skills
- Proficient using Microsoft Office and CRMs
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