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Remote with Travel in the SouthEast Region.
OVERVIEW:
The Vice President of Operations (VPO) for Emergency and Hospitalist Medicine in the SouthEast region of the U.S. serves as the liaison between the client hospital and the regional leadership. The VPO, under the direction of the Executive Vice President (EVP), Senior Vice President (SVP), or other Executive Leader is responsible for operational performance of the contracts in their assigned region. The VPO’s specific focus is to ensure client and TeamHealth expectations are met. In most cases, VPO works in a paired leadership model with the Regional Medical Director (RMD) or System Medical Director (SMD). The VPO is the primary TeamHealth contact with the client’s administrative leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides management and support for assigned contracts
- Adheres to TeamHealth’s client retention philosophy and ensures standards of documentation are maintained in Client Retention Management (CRM) database
- Establishes and maintains positive relationships with client Web-of-Influence (WOI) members in accordance with client retention standards.
- Works to achieve client and TeamHealth operating metric goals
- Knowledgeable about the requirements for each assigned facility and ensures contract compliance
- Serves as liaison between client and TeamHealth regarding contractual questions or issues
- Facilitates assessment of client needs to offer/coordinate appropriate value-added services and innovation to client hospitals
- Collaborates and supports integration efforts within all TH service lines and may serve as primary point of contact as assigned
- Collaborates with leaders and staff of the operational service centers to achieve optimal contract performance. These departments include, but are not limited to: recruiting, scheduling, credentialing, payroll, risk management, documentation education, chart flow, provider enrollment, PSO, compliance, and scribes
- Contributes to development of annual budgets and is responsible for ongoing management of contracts to meet budget
- Participates in regional Monthly Operating Reviews (MOR) as directed by senior management
- Participates in Business Development activities such as Request for Proposals (RFP) responses, presentations, and the negotiation of terms for renewals
- Leads the coordination of new client start-ups in accordance to the TeamHealth startup standardized process
- Actively involved in leader and provider recruiting process
- Supports and assists the RMD/SMD in onboarding of FMDs. Ensures that there is an onboarding process and tools in place to orient new providers. May participate in onboarding as needed
- Supports and assists the RMD/SMD in coaching Facility Medical Directors (FMDs) and providers
- Participates in provider department meetings with the RMD/SMD and FMD and assists with agenda preparation and distribution of informational materials, as needed
- Provides input to Group Presidents and EVPs in prioritizing contracts for Performance Improvement Consultants (PIC) resources and deployment. Participates in assigned PIC projects and accepts handoffs for ongoing follow-up.
- Provides oversight of direct reports as applicable
- Performs other duties as assigned
