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Practice made perfect

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Training and Development Instructor in Knoxville, TN at TeamHealth

Date Posted: 2/6/2019

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

This position is responsible for developing, coordinating, and delivering training to employees on TeamHealth’s software (proprietary and 3rd party) and role-based curriculum. The position requires strong instructional design background with demonstrated expertise in multimedia eLearning solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Shadows users performing their job functions in the identified software to understand their business processes, challenges with software, and best practices for efficient workflow;
  • Partners with content experts to influence and select learning strategies, media, and evaluation methods that engage the user and promote meaningful learning;
  • Writes training documentation to be used in classroom training manuals, quick reference guides, and technical trouble-shooting;
  • Trains adult learners in a classroom environment, on a web conferencing system, and one-on-one with individual users;
  • Responds to helpdesk tickets for end users needing training support;
  • Works with project management staff and application developers to evaluate software change requests submitted by end users and assists with testing of those changes as they are programmed;
  • Achieves and maintains expert-level expertise in identified proprietary and 3rd party applications;
  • Maintain an advanced level of knowledge related to e-learning tools and technologies;
  • Travels to TeamHealth division locations for technical and business process training as needed (frequency of travel varies throughout the year, but has historically been less than 25% of work schedule);
  • Performs other duties as assigned.

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • Bachelor’s Degree in Education, Instructional Design/Technology, or related field, or equivalent professional experience;
  • Five years of experience in training and development; with a minimum of three years of applicable experience in multimedia eLearning development
  • Extensive knowledge and work experience using various software applications (specifically Microsoft Office Suite, Articulate Studio and Storyline, Camtasia);
  • Demonstrated ability to strongly communicate effectively (both oral and written);
  • Must be an enthusiastic, self-motivated team player;
  • Should be an effective presenter and be able to demonstrate proven teaching skills in an adult learning environment;
  • Must be a resourceful, customer service-oriented professional;
  • Ability to work with minimal direction/supervision;
  • Ability to adapt to change.

SUPERVISORY RESPONSIBILITIES:

  •  None

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Job performed in a well-lighted, modern office setting;
  • Occasional lifting/carrying (10 pounds or less);
  • Occasional standing/bending/stooping/reaching;
  • Moderate stress;
  • Moderate travel;
  • Prolonged sitting; and
  • Prolonged work at a computer/PC.

This position may require manual dexterity and/or frequent use of the computer, telephone, calculator, office machines (copier, scanner, fax) and / or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and / or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.