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Technical Business Analyst in Knoxville, TN at TeamHealth

Date Posted: 2/4/2019

Job Snapshot

Job Description


The Technical Business Analyst serves as a liaison between business partners, the lean process automation team, and the technical delivery team to establish alignment between EIT and business partners on requirements, prioritization, delivery timelines, and efficient technical delivery processes. The Analyst must be able to effectively operate and appropriately communicate in both business and technical contexts. The scope of work supports the full lifecycle for solutions, including concept definition, business and technical design, development, organizational change, and ongoing support.


  • Serve as a liaison between business and technical resources, effectively bridging technical and business languages, viewpoints, and capabilities to create a clear, shared understanding of process and solution requirements.
  • Work with business partners and lean process automation team members to document technical requirements, user stories, and acceptance criteria.
  • Identify detailed requirements from business partners through interviews, documentation, facilitated working sessions, and end user observation.
  • Work with business partners to fully understand root causes of issues in order to identify and effectively address underlying problems to drive better technical solutions.
  • Work with software engineering team to refine and manage requirements documentation for backlog items, features, and epics (currently managed in TFS/VSTS/ADO).
  • Serve as Scrum Master for active software engineering projects.
  • Assist Agile and Scrum teams to optimize their effectiveness in delivery, and align the activities of multiple teams to accelerate value creation.
  • Assist the software engineering team in maturing their story point estimation, velocity prediction, and other metrics to establish more accurate expectations with business partners.
  • Track key metrics to quickly identify when delivery is off track and help implement corrective actions as needed.
  • Help business partners align their needs with overall company goals and objectives by encouraging the prioritization of work according to strategic direction and value proposition.
  • Maintain a solid working knowledge of EIT capabilities in order to deliver the best solutions to business problems.
  • Work directly with others to navigate project roadblocks and mediate between EIT and business partner priorities.
  • Responsible for maintaining and updating skills by participating in educational opportunities consistent with the technologies and methodologies established at TeamHealth.
  • Responsible for completion of all documentation processes and project and time tracking efforts in a timely manner.

Job Requirements


  • Bachelor’s degree in business, information systems, computer science, healthcare or related field preferred.
  • Experience in enterprise healthcare process analysis, applications and solutions is a plus, but not required.
  • Experience with Agile and Scrum methodologies.
  • Strong interpersonal communication skills required, including the ability to work diplomatically with a diverse workforce.
  • Excellent oral and written communication skills.
  • Experience in coordinating simultaneous assignments by assessing project deadlines, establishing work priorities, and coordinating personal work schedules.
  • Resourcefulness, ingenuity, and creative problem solving.
  • Ability to work independently.
  • Strong organizational and analytical skills accompanied by flexibility to quickly adapt to a changing business environment.


  • Duties are performed in a modern office setting.
  • May require some occasional work in the evenings and on weekends.
  • Prolonged sitting, with prolonged work on a PC.
  • May require some light travel.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.