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Supervisor Overprovisions in Louisville, TN at TeamHealth

Date Posted: 1/12/2022

Job Snapshot

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Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


Performs direct personnel supervision and management of the employees in the Patient Accounts Overprovision area.   Originates implements, supervises and facilitates department activities to achieve optimal performance, quality and productivity. Management duties are pursued with the orientation that the department personnel deserve fair and honest leadership, effective training, and specific performance goals.  Operational responsibilities are pursued with the orientation that the employer deserves effective management of personnel, cost-efficient planning and appropriate adherence to company policies and management philosophies.

Broad areas of responsibility include, but may not be limited to:  Personnel Management, Data Quality Management, Productivity Management, and Communications and other activities as assigned.


  • Manages and supervises the Overprovision Representatives in the functions of refunding carriers and patients following HCFS and internal policies; reviewing posting of payments for accuracy and any applicable adjustments for overprovisions; and ensuring all routinely-assigned work assignments and special projects are completed in a timely manner.
  • Develops and maintains department policies and procedures.
  • Designs and maintains job descriptions, conducts performance evaluations, recommends salary increases, and initiates appropriate disciplinary action when required.
  • Staffs and maintains adequate levels of personnel in accordance with staffing plan.
  • Cross trains employees to provide adequate back up for vacations, sick days, and personnel shortages.
  • Determines training needs for all positions. Provides planned training agenda for new employees.
  • Establishes, implements, and maintains quality control procedures designed to monitor the accuracy of data keyed to IDX.
  • Develops and monitors Overprovision Representatives meet daily production goals.
  • Develops and coordinates production schedules.
  • Monitors Weekly Credit Reports to ensure invoices are reviewed by policy goals.
  • Communicates any and all issues effecting quality/accuracy of accounts to Patient Accounts Manager.
  • Communicates production delays immediately to Patient Accounts Manager.
  • Advises and consults with other management staff about issues in the Patient Accounts department that may affect/relate to their department.
  • Conducts weekly staff meetings to inform staff or changes in policies and procedures and to provide in-service training.
  • Handles special projects as requested by Management.
  • Performs other duties as required.
  • Other duties as assigned by the Patient Accounts Manager or Director of AR
  • Creates and maintains policies consistent with HCFS and Team Health policies
  • Updates and submits for approval policies and procedures for department
  • Understands Team Health compliance plan and HIPPA regulations. Informs appropriate Manager(s), Director(s), VP(s) or Corporate when obvious inappropriate business practices are evident that may affect not only reimbursement and accounts receivable management, but also relationships with clients, hospitals, payers and legal status. This includes any noted compliance or HIPPA concerns.


Job Requirements


  • Excellent knowledge of healthcare payer reimbursement for physician billing
  • Prior supervisory experience
  • Good communication and interpersonal skills
  • Good team management skills
  • Good analytical skills
  • Good knowledge of Excel
  • Proficiency in working with systems (IDX experience is desirable)
  • Computer literate
  • Excellent follow-up skills
  • Excellent organizational skills


  • High School diploma or equivalent required; college coursework preferred


  • At least (3) three years as a Senior/Lead and preferably (5) five years total physician billing experience with specifically two years’ experience Patient Accounts and Overprovisions.


  • General office environment
  • This position may be relatively highly stressful with significant workload
  • Set in a high-volume, fast-paced office environment. Involves extensive computer use
  • Mandatory overtime as directed by Management


  • Occasional travel to seminar or training sessions may be required.


  • Manages and supervises the Overprovision Representatives