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Sr. Clerical Support Representative in Alcoa, Tennessee, US at TeamHealth

Date Posted: 3/10/2020

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


This position is responsible for coordinating the flow of work preparing reports, training employees, attorney letters, special projects, assuming job duties in an employee or supervisor's absence.


  • Assist with division of batches and claims
  • Establish relationship with other departments to ensure work flow   
  • Determine work flow in the department
  • Ensure that priorities are done in a timely manner
  • Report any work flow problem to supervisor
  • Prepare weekly production log
  • Assist with updating employees daily logs
  • Work with employees on computer to ensure they understand screens
  • Help establish policies and procedures as changes occur
  • Evaluate new employees after 90 days
  • Process attorney requests for itemized statements received in the mail or by fax
  • Note the account that process was completed
  • Ensure any special requests affecting the department are completed in a timely manner (Medical records or EOB's requested)
  • Claims requiring special attention for printing
  • Assume additional responsibilities in absence of supervisor
  • Attend weekly meeting
  • Perform other non-essential duties requested by the supervisor


Job Requirements


  • At least 1 year experience in medical claim forms. Computer training and knowledge of keyboard.  Good organizational and communication skills.


  • None


Ability to bend, stoop, twist, and lift up to 20 pounds of boxed weight.  Requires sitting and walking tolerance.  Must be detail oriented and have good organizational skills.  This job is performed in a well-lighted environment.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.