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Registration Representative in West Hills, CA at TeamHealth

Date Posted: 6/22/2022

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Wellness programs
  • Flexible work schedule



Under direct supervision, the Reg/Charge Entry Rep is responsible for resolution of pre-billing edits, financial classification and registration data entry. The Reg/Charge Entry Rep preps daily reports via Excel for their assigned region(s) to resolve unbilled encounters. The position works in a cooperative team environment to provide value to customers (internal and external). The Reg/Charge Entry Rep carries out his/her duties by adhering to the highest standards of ethical and moral conduct and acts in the best interest of TeamHealth.



  • Responsible for resolving unbilled encounters through pre-billing reports. Not limited to the following: TES Edits, Exceptions, Rejections and Claim Edits
  • Responsible for reviewing and coding face sheet accruals based on TeamHealth FSC Guide into the system and maintaining those files on an ongoing basis
  • Responsible for registering patients through our OnBase Unity Client. OnBase Workflow is comprised of queues that guide the processing of batches and patient charts documents through specific departments to complete the billing process.
  • Responsible for completing invoices in their daily views through the Advanced Web ETM system
  • Quality checking data of face sheets that are entered through the systems or the data that is being reviewed/corrected prior to claim submission
  • Matches patient demographic and insurance information to their respective accounts and assures all information has been verified and current
  • Maintains Days in A/R by working oldest aged accounts as priority
  • Responsible for having working knowledge of payer eligibility and benefits verification/billing guidelines
  • Has complete understanding and working knowledge of navigating payer websites
  • Responsible for high volume, accurate and rapid data entry of patient face sheets into our billing software (GECB or Registration App) and/or MS Excel spreadsheet (if needed)
  • Responsible for all daily productivity reporting requirements
  • Maintains and exceeds department standards for productivity and quality
  • Ensures compliance with state and federal laws and regulations for private health information
  • Continually seeks to understand and act upon employer/customer needs, concerns, and priorities
  • Meets employer/customer expectations and requirements, and gains employer/customer trust and respect
  • Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort
  • Demonstrates ongoing enthusiasm and commitment to the work assigned
  • Works with others to receive feedback on performance and create a personal developmental plan
  • Participates in a process to continually improve organizational effectiveness using self-assessment performance evaluation criteria
  • Responsible for maintaining your workload within your department metric goals
  • Maintains ongoing knowledge of HCFA 1500 and other mandatory state billing forms and filling and follow up requirements and ensures compliance of CPT, HCPCS and ICD-10 coding regulations and guidelines
  • Coordinates with and provides feedback to management regarding process improvements, trends, errors or issues as they relate to the registration department
  • May perform special assignments and other related tasks as assigned


Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma or equivalent
  • Some billing experience or graduation from vocational medical billing college
  • Demonstrated success working in a team environment focused on meeting organization goals and objectives is necessary
  • Knowledge of pre-billing standards and systems
  • Knowledge of insurance types and timely filing standards
  • Experience with providing visible participation and support of major change initiatives preferred
  • Comprehensive experience of inpatient and outpatient billing requirements of HCFA 1500 billing forms
  • Knowledge of basic math and the ability to perform math functions in units of American currency
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Ability to review documents for accuracy and reasonability
  • Ability to determine priorities
  • Ability to coordinate schedules and information
  • Ability to work well under pressure
  • Tact and patience when dealing with individuals at all levels, both within and outside the company
  • Commitment to TeamHealth values
  • Ability to communicate effectively orally, in person and on the telephone, and in writing, with individuals at all levels, both within and outside the company
  • Ability to multi-task, set priorities and follow through without direct supervision
  • Ability to type efficiently and accurately
  • Ability to operate a computer (i.e., Microsoft Office-including Excel and Word) efficiently and accurately
  • Ability to operate various office machines (i.e., fax, copier)
  • Ability to work well in a team environment and be flexible in problem solving environment



  • May require the manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) lifting up to 30 pounds, and/or the ability to perform repetitive motions to comply with the essential functions
  • Requires the physical and/or mental stamina to meet production and quality standards to comply with the essential functions
  • May require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week with mandatory overtime as directed by Management
  • Requires the ability to conform to standards for attendance
  • Job performed in a well-lighted, modern office setting
  • Prolonged work on a PC/computer and telephone
  • Occasional standing/bending
  • Occasional lifting/carrying
  • Prolonged sitting



Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.