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Performance & Innovation Consultant, Hospital Medicine in Knoxville, TN at TeamHealth

Date Posted: 1/14/2021

Job Snapshot

Job Description

Join our Hospitalist Services Performance team as a PIC. Work from anywhere in the United States and with clinical and operational leaders across the country. If you have expertise and passion for hospital medicine, apply here!

 

JOB DESCRIPTION OVERVIEW:

This position is a part of the Hospitalist Services Performance Improvement team, The PIC collaborates with other performance improvement team members and operational leaders. The PIC also leads and/or participates in committees focused on designing and deploying national performance improvement initiatives.

The PIC supports and works directly with the operational triads [comprised of Regional Medical Directors (RMD), Vice Presidents of Operations (VPO), and Facility Medical Directors (FMD)] to provide performance improvement consultation, interventions, resources, and support.

The PIC is responsible for monitoring the ongoing performance of their assigned programs, providing support to the operational leaders and clients in meeting performance improvement goals.

Consultation services may include, but are not limited to operational assessments, Lean/Kaizen event facilitation, flow modeling, demand to capacity analysis, leadership and team development, integration efforts between service lines, and patient experience coaching. The PIC also develops and deploys tools that triad leaders can utilize in implementing best practice tactics.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists operational leaders to prioritize improvement opportunities
  • Performs operational assessments, PI interventions and support (including data analysis, on-site observations, and interviews with TeamHealth leadership and hospital stakeholders) for assigned programs.
  • Coaches TeamHealth and client stakeholders on key tactics and processes to achieve performance and operational targets.
  • Leads and supports the change management process and helps train others in managing change.
  • Prepares timely and professional reports for TeamHealth and hospital leaders for completed consultations
  • Provides operational analyses, team support, conflict resolution, and team building among diverse stakeholders.
  • Supports the improvement of operational and clinical performance of TeamHealth programs via the development and customization of educational materials for leaders, staff and other stakeholders.
  • Completes the required reports for all consultations (e.g. assessments and operational improvement related activities) and completes entry of all required information (including measures of success, timeline, and evaluation of results) needed for HSPI portfolio management.
  • Performs other duties as assigned.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • Nursing background and experience is preferred. Healthcare background and experience is required.
  • Masters Degree in Nursing, Business, Healthcare Administration or related field is required. (Candidates working on Master’s Degree may be considered.)
  • Minimum of 5 years of leadership experience in an acute care setting as a manager/director or above is required.
  • Knowledge and Experience with Hospital Medicine programs is preferred.
  • Demonstrated ability to manage a diverse portfolio of projects
  • Extensive knowledge and expertise regarding inpatient operations, leadership, workflow, change management, teamwork, employee engagement, and patient experience/engagement is required.
  • Experience with and/or certification in LEAN, Six Sigma is required.
  • Knowledge of Project Management methods is highly desirable.
  • Excellent computer skills (Word, Excel and PowerPoint) are required.
  • Excellent critical-thinking, decision-making, creative problem-solving and adaptability are required.
  • Excellent communications skills (oral and written) are required.
  • Excellent interpersonal skills, including the ability to communicate effectively with leaders and influencers within and outside of the organization (i.e., C-Suite, Directors/Managers, frontline team members, Physicians) are required.
  • Excellent team facilitation skills as well as ability to negotiate, influence, and collaborate are required.
  • Ability to host and/or participate effectively using a variety of virtual media
  • Excellent presentation skills are required.
  • Ability to effectively influence, manage conflict and perform under pressure is required.

 

SUPERVISORY RESPONSIBILITIES:

  • None

 

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Job performed in hospital settings related to assessments and consults.
  • Ability to establish a professional home office setting
  • Occasional lifting/carrying (10 pounds or less)
  • Prolonged sitting; with prolonged work on a computer/PC
  • Occasional work in evenings and very rarely on weekends.
  • Frequent travel (out-of-town and overnight)

This position may require manual dexterity and/or frequent use of the computer, telephone, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

 

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.