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Payment Processing Rep in Knoxville, TN at TeamHealth

Date Posted: 6/17/2022

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


  • This position is responsible for processing Fifth Third download from bank, scanning live checks from insurance companies and self-pay. Prepare lockboxes for Hospital Medicine and Clinic groups to be posted. Assist senior to ensure appropriate documentation is obtained for month end close.  Maintains accuracy and production


  • Processes download from Fifth Third Bank and places on bank deposit log for the ERA Payment Posters to use as a guide in processing ERA files for all carriers, Self-Pay, electronic checks and credit cards.
  • Imports Fifth Third, electronic cheeks and credit cards into Cash Clearing System (CCS) in order for the ERA and manual posters to reconcile their batches.
  • Prints and distributes bank log to ERA Payment Posters.
  • Scans live checks into Fifth Third Bank’s Direct Website, which includes coupons/vouchers (self-pay), insurance checks and No Doc checks.
  • Check-in lockboxes, complete batch tracker to prepare for posting and set as received in CCS.
  • Verify each lockbox to determine if EOB was received via ERA.
  • Retrieve and obtain EOB’s for live checks, lockbox and ERA files when applicable.
  • Batch EOB’s accordingly per deposit date and distribute to the posters in order for payments to be posted for the accounting period.
  • Depository Representative will review payments received in CCS file for all groups to ensure batches have been reconciled for month end close.
  • Prepare Daily Deposit Report to indicate total payments received per group per previous deposit date and send via email to appropriate individuals.
  • Request access from EDI Website Coordinator for any new websites needed and maintain individual passwords for all applicable websites.
  • Report all identified issues or discrepancies to Supervisor.
  • Performs all duties as directed by management.

Job Requirements


  • High school diploma or equivalent required; minimum one year experience in medical billing; excellent communication skills; ability to meet deadlines and production goals; good computer skills required.
  • Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.