Practice made perfect

Join Our Talent Network

Patient Accounts Representative - REMOTE in Akron, OH at TeamHealth

Date Posted: 11/23/2021

Job Snapshot

  • Employee Type:
  • Location:
    Akron, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This is a Fully Remote Position after brief on-site training!

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Employee of the month awards
  • Training Programs
  • Wellness programs
  • Flexible work schedule


The Patient Accounts Representative is responsible for posting payments and rejections from all insurance carriers and patients, and identifying and marking secondary claims to ensure that appropriate items are sent to the secondary carriers.


Post payments and adjustments from patient statements, remittance advices, commercial carriers, Medicare, Medicaid, Blue Shield and electronic downloads utilizing the appropriate allowables policy.

  • Identify invoices which have a secondary payer and take the appropriate action to ensure secondary billing is completed.
  • Report discrepancies within the IDX Paperless Hospital System to the department Manager.
  • Maintain a personal work schedule that allows him/her to be at work regularly and dependably.
  • Complete tasks accurately, maintaining quality and production standards.
  • Complete and turn in daily productivity sheets.
  • Post payments to collection accounts, process interface tape.
  • Files secondary insurance as indicated.
  • Completes tasks accurately, maintaining quality standards.
  • Posts voucher rejections from commercial carriers, Medicaid, Medicare, and Blue Shield.
  • Processes adjustments and maintains all accounts on an active basis.
  • Inputs all zero payment vouchers and insurance rejections from all payer sources in a timely manner.
  • Complies with mandatory overtime requirements at the direction of the Patient Accounts Manager.
  • Completes deposit batch breakdowns and unidentified log sheet daily.
  • Must reconcile all batches in the Cash Clearing System(CCS)
  • Must be trained on the enterprise task manager (ETM) system. Must also be able to identify and correct assigned issues within that system.
  • Report problems and issues to the Patient Accounts Supervisor and Manager as well as status of workload for the payment posting, zero voucher posting, and refund processing for individual assigned Billing Areas.
  • Other duties as assigned by Manager or Supervisor


Job Requirements


  • 40-45 WPM
  • Accurate 10-key
  • Detail-oriented
  • Effective telephone communication skills
  • High school diploma or equivalent
  • Previous medical billing experience preferred
  • Mandatory overtime at direction of Management


  • None


This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.


  1. Customer Service Jobs
  2. Collections Jobs