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Manager, Software Support in Remote Position at TeamHealth

Date Posted: 12/29/2021

Job Snapshot

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Job Description

TeamHealth is a physician-led, patient-focused company. Founded by doctors, for doctors, our success stems from the ingenuity, dedicated teamwork and integrity of our people. Our non-clinical associates are the ones that make TeamHealth tick. Whether you have your eye on the home office or one of our locations around the country, you can find your place here.


Provide team leadership and management to maintain and support software and database systems in an Agile environment. Responsible for managing and directing team of analysts through the entire product lifecycle. Responsible for managing and directing team in continuous improvement of Agile methodologies and best practices while upholding technical standards.


  • Effectively manage, develop, and train support team members.
  • Develop and implement service standards and procedures for the Software Service Delivery team.
  • Maintain customer relationships and improving response and delivery times
  • Update service methods and processes to improve overall efficiency
  • Resolve software incidents and assist the team for more complicated tickets.
  • Conduct periodic appraisals of team members and identify areas for improvement
  • Create and present regular reports / metrics to leadership
  • Promote the support team to the senior management and work to ensure it is viewed as a core business asset
  • Lead, manage and direct the team supporting products by managing resource allocation, and ensuring that technical standards and Agile best practices are followed.
  • Partner with Scrum Masters, Product Owners, and Project Managers to ensure all project documentation, processes and artifacts are produced in a timely manner.


Job Requirements


  • Agile mindset
  • Strong communication skills
  • Ability to balance short-term and long-term actions of the team
  • Passion for customer support
  • Ability to market and promote support team to advocate for necessary resources
  • Ability to think critically about systems to ensure appropriate resolution times


  • Duties are performed in a modern office setting.
  • May require some occasional work in the evenings and on weekends.
  • Prolonged sitting, with prolonged work on a PC.
  • Serves as part of the on-call rotation.
  • May require some light travel.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


  • Bachelor’s degree in software engineering, computer science, information systems or an applied science or equivalent experience.
  • Experience with C#, C, Java or other similar languages.
  • Experience with the Microsoft .NET development platform.
  • Experience with relational database design and SQL.
  • Demonstrated proficiency with modern design patterns.
  • Excellent verbal and written communication skills.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.