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Lead Practice Coordinator in Sunrise, Florida at TeamHealth

Date Posted: 9/11/2023

Job Snapshot

Job Description

TeamHealth is named among the "150 Top Places to Work in Healthcare" by Becker's Hospital Review and has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine as well as one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization, is physician-led and patient-focused. We continue to grow across the U.S., from our Clinicians to our Corporate Employees, and we want you to join us.

We seek a medical admin with six months and one year of healthcare admin experience. This position is full-time and on-site in our TEAMHealth office in Sunrise, Florida.

The Practice Coordinator Lead plans, organizes, directs, monitors, and provides leadership for the THHM Practice Coordinators' daily workflow both on and offsite. The Practice Coordinator Lead ensures a smooth chart flow to the BasePointe billing office according to established timelines. During staffing shortages and when a backlog is created, the Practice Coordinator Lead must facilitate production for facilities to meet monthly close targets.

The Practice Coordinator Lead ensures that missing and incomplete records for each hospital are retrieved according to established standards. The Practice Coordinator Lead develops and maintains positive working relationships with staff, hospital administration, medical records directors, nurse managers, IT, and facility medical directors to ensure an effective workflow. Additionally, feedback on incomplete or missing record trends will be provided to the PC leadership, Facility Medical Directors, VP of Operations, Regional Medical Director, and Documentation Specialists, consistently following the chain of command as needed to escalate issues.

The Practice Coordinator Lead will be responsible for ensuring internal processes are being followed and will provide training to include the complete daily batching process, IMBills training, and monitoring, collection of key metrics for incentive tracking, performance tracking, MRTS, MIPS, and monitoring of the ETM (Denials Management System) and will provide audits as required by TeamHealth to ensure accuracy.

 Facilitates timely communication with the Practice Coordinator Supervisor concerning issues and/or problems identified by batches during their work.

 Plans Practice coordinator department staffing needs in compliance with annual department budget amounts.

 Completes needed chart flow process when short-staffed to ensure monthly closes.

 Assumes other tasks, duties, and responsibilities as assigned by the Practice Coordinator Supervisor and/or VP of Chart Capture Operations.

 Conducts quarterly batch review audits for each Practice Coordinator, or as needed, for measuring Practice Coordinator accuracy. 

 Performs quarterly unbillable reviews for each facility and promptly obtains and provides errors to billing.

 Collects, maintains, and distributes monthly facility dashboard reports, facility core measure data, and facility HCAHPS data.

 Other duties as assigned.

Job Requirements

General knowledge of the medical record process, with at least one year of experience in a hospital or physician office setting and an understanding of patient registration and medical documents, is preferred—clerical and reconciliation experience and the ability to maintain record keeping.

1. A.A. or equivalent job experience is preferred
2. Excellent communication skills
3. Case rate and fee for service knowledge
4. Ability to develop and maintain positive working relationships
5. Ability to work independently with speed and accuracy
6. Detailed-oriented with efficient time management abilities
7. Excel and Word proficient

Cooperative, cheerful, courteous, professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with coworkers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, and responding appropriately to job performance feedback from the Supervisor. Additionally, the information in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.