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IT Analyst in Remote Position at TeamHealth

Date Posted: 5/13/2022

Job Snapshot

Job Description

TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

JOB DESCRIPTION OVERVIEW:

TeamHealth is aligning its healthcare data assets, products, and intelligence together to provide scalable value to the business. We need a detail-oriented, team player and dynamic IT Analyst to join our Revenue Strategic Solutions team. This role works closely with the Billing Centers as a Business Partner to triage and resolve issues affecting our medical coding throughput through our TeamHealth medical coding application (Armor).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Provide tier 1 and tier 2 support which including troubleshooting break-fix issues, assist with template configuration requests, and answering questions to internal users.
  • Evaluate, reproduce, and troubleshoot technical issues to establish the root cause of problems and support related resolution.
  • Follow the lead from the Sr. Business Analyst to write and manipulate regular expressions (Regex) to support accurate template matching automation processes.
  • Directly support Sr. Business Analyst on triaging and resolving technical/template issues reported through ICE HELP support as assigned.
  • Proactively communicate and set expectations with stakeholders on fixes implementation.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:         

  • Bachelor’s degree or equivalent experience in Computer Science or other technical background
  • Understanding of medical coding practices (Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10-CM)
  • Strong understanding of and practical exposure to content transformation through the use of regular expressions (Regex).
  • 3 + years of experience on a customer or technical support role.
  • Must be passionate about contributing to an organization focused on continuous improvement practices and team work.
  • Strong people skills and detail oriented. Excellent communication skills, both verbal and written.

 

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • This position is 100% remote.