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Denials Resolution Supervisor in Alcoa, TN at TeamHealth

Date Posted: 12/1/2021

Job Snapshot

  • Employee Type:
  • Location:
    Alcoa, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


Supervise Denials Resolution Department at Billing Center and remote staff. Manage daily workflow and ensures the department meets or exceeds standards for quality, production, and performance. The Supervisor ensures assigned employees are trained and consistently follow all Team Health policies and procedures including applicable HIPPAA and Compliance Polices.


  • Directs processing of and monitors the resolution of claim denials
  • Analyzes system data and denial reports and makes recommendations to Manager on process improvements.
  • Evaluates carrier requirements and formulates a denials resolution strategy.
  • Consults with AR Manager to prioritize the working of denials and maintains current denials to meet Team Health Standards.
  • Supervises Denials Resolution Representatives in working denials including productivity and quality of work
  • Monitors work of team members, maintains effective personnel relations and ensures that goals are achieved
  • Compiles and communicates issues for management intervention and works on issue resolution)
  • Identifies issues with existing processes and initiates process improvement
  • Works with other denials supervisors to improve denials resolution processes across Billing Centers
  • Manages department within budget guidelines
  • Performs other duties and assignments as requested by the Accounts Receivable Manager or Director of AR
  • Assists with research and development of appropriate denial procedures
  • Creates and maintains policies consistent with HCFS and Team Health policies
  • Updates and submits for approval policies and procedures for department
  • Understands Team Health compliance plan and HIPPA regulations. Informs appropriate Manager(s), Director(s), VP(s) or Corporate when obvious inappropriate business practices are evident that may affect not only reimbursement and accounts receivable management, but also relationships with clients, hospitals, payers and legal status. This includes any noted compliance or HIPPA concerns.


Job Requirements


  • High school diploma or equivalent
  • Knowledge of healthcare payer reimbursement for physician billing
  • Knowledge of ICD-9 and CPT-4 coding
  • Prior Denials Resolution experience preferred
  • Minimum of three years as a Senior/Lead and preferable five years total physician-billing experience; with specifically two years’ experience in Denials and Appeals or A/R Management.
  • Computer proficient; intermediate Excel skills required
  • Good oral/written communication and interpersonal skills required
  • Good analytical, follow-up and organizational skills required
  • Proficiency in working with billing systems (IDX experience is desirable)


  • Manages Denials Resolution Senior


  • Job performed in a well-lighted, modern office setting
  • Occasional standing/bending
  • Occasional lifting/carrying (20lbs or less)
  • Moderate stress
  • Prolonged sitting
  • Prolonged work on a PC/computer
  • Prolonged telephone work
  • Occasional travel may be required.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.