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Denials/Appeals Representative - REMOTE in Akron, OH at TeamHealth

Date Posted: 11/23/2021

Job Snapshot

  • Employee Type:
  • Location:
    Akron, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This is a Fully Remote Position after brief on-site training!

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Employee of the month awards
  • Training Programs
  • Wellness programs
  • Flexible work schedule
  • Flexible work schedule


The Denials Resolution Analyst will review, organize, and monitor incoming payment denials, taking appropriate corrective action as directed by the Denials Resolution Supervisor and the A/R Manager.  The Analyst responds to carrier issues as needed and processes all appeals including Medicare, Medicaid, Blue Shield, and Commercial carriers.


  • Monitor and review all payment denials as assigned in Enterprise Task Manager and process these claims in the time frame assigned within the system.
  • Utilize the telephone and various carrier websites as research tools to expedite resolution for issues.
  • Assembles and forwards documentation to appeal disputed claims through Waystar, if applicable.
  • Assist with research and development of appropriate denial procedures.
  • Contacts carriers to inquire on claims that have been denied and appealed.
  • Assembles and forwards appropriate documentation to the Senior Analyst for provider related issues.
  • Review carrier manuals and websites and informs management of any new procedures implemented by the carrier that are impacting our claims.
  • Reports any consistent errors found during claims review that may affect claims from being processed correctly.
  • Consistently meet established completion times for projects and assignments.
  • Consistently meet and maintain the QA (95% or better) and designated production standards per sub-team.
  • Performs additional duties as directed by the Denials Resolution Senior/Supervisor or the A/R Manager.


Job Requirements


  • Thorough knowledge of physician billing policies and procedures.
  • Thorough knowledge of healthcare reimbursement guidelines.
  • Computer literate, working knowledge of Excel helpful.
  • Able to work in a fast-paced environment.
  • Good organizational and analytical skill.
  • Ability to work independently.
  • High school diploma or equivalent.
  • One to three years’ experience in physician medical billing with emphasis on research and claim denials.
  • General knowledge of ICD and CPT coding.


  • None


  • High production volume, fast-paced working environment
  • Extensive computer use
  • Job is performed in a well-lighted, climate controlled modern office setting.
  • Prolonged sitting at a workstation using a computer.
  • Moderate phone use.
  • Moderate bending and standing.
  • Moderate stress level.
  • Occasional lifting and carrying of up to 25 pounds.
  • Work from home option may be available to those residing outside of a defined radius.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.


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