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Customer Service Agent - PT in Knoxville, TN at TeamHealth

Date Posted: 5/11/2022

Job Snapshot

Job Description

Come join our team of dynamic professionals at Team Health National Patient Service Center!

Team Health has immediate openings for Part Time Customer Care Agents!

Please contact us at 865-769-1800 to set-up a virtual interview.

Starting at $14 per hour with higher pay depending on experience

**NOW OFFERING A $750.00 SIGN ON BONUS**

Potential to work from home (must meet requirements)

We are open Mon-Fri 8 am - 8 pm

Quarterly Incentive Bonus

Employee Referral Bonus

Set your own schedule following mandatory on-site Paid Training (two-weeks 8am - 5pm)

ALSO ALWAYS AVAILABLE full-time positions with flexible schedules 8:00 am - 8:00 pm

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide service to patients in a professional manner.
  • Provide excellent, concise communication.
  • Learn and understand ETM software operation.
  • Learn and understand billing and account operations.
  • Answers and documents all telephone inquiries.
  • Research and resolve problems with patients bills.
  • Updates patients’ insurance coverage as needed.
  • Prints courtesy claims and itemized statements.
  • Rebills accounts after receiving insurance information.
  • Arranges financial agreements with patients using budget plan as needed.
  • Performs other duties and assignments as requested.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • High school diploma or equivalent required
  • Strong communication skills (oral and written) required
  • Ability to speak, listen and type simultaneously
  • Understanding and familiarity with Microsoft Windows environment
  • Previous medical billing and customer service experience a plus