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Customer Service Agent – FT in Knoxville, TN at TeamHealth

Date Posted: 6/20/2022

Job Snapshot

Job Description

Come join our team of dynamic professionals at Team Health National Patient Service Center!

Team Health has immediate openings for Customer Care Agents!

Please contact us at 865-769-1800 to set-up a virtual interview.

Starting at $13.50 per hour with higher pay depending on experience


We are open Mon-Fri 8 am - 8 pm

Becker’s Hospital Review "150 Great Places to Work in Healthcare" - 2015, 2016, 2017, 2018, 2019

Benefit Eligibility (must work min 32 hours per week)

Dental Plan - Vision Plan

Paid Vacation Days - 8 Paid Holidays per year

401k plan with discretionary company match

Quarterly Incentive Bonus - Employee Referral Bonus

Paid Training (mandatory two-weeks 8am - 5pm)

Part-time or occasional work is also available! Choose your preferred schedule! Come in and talk to us today!


This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. 


  • Provide service to patients in a professional manner.
  • Provide excellent, concise communication.
  • Learn and understand ETM software operation.
  • Learn and understand billing and account operations.
  • Answers and documents all telephone inquiries.
  • Research and resolve problems with patients bills.
  • Updates patients’ insurance coverage as needed.
  • Prints courtesy claims and itemized statements.
  • Rebills accounts after receiving insurance information.
  • Arranges financial agreements with patients using budget plan as needed.
  • Performs other duties and assignments as requested.


Job Requirements


  • High school diploma or equivalent required
  • Understanding and familiarity with Microsoft Windows environment
  • Ability to speak, listen and type simultaneously
  • Strong communication skills (oral and written) required
  • Previous medical billing and customer service experience a plus