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Customer Service Agent – FT- Remote WFH After Training in Knoxville, TN at TeamHealth

Date Posted: 6/24/2024

Job Snapshot

Job Description

Come join our team of dynamic professionals at TeamHealth National Patient Service Center!

Bilingual English/Spanish is a plus!

Can Work From Home after training- equipment will be provided!

We offer Paid Training.

Training is On-site at our Cedar Bluff location in Knoxville, TN.

(4 weeks 8am - 5pm)

**NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**

Candidates with experience in retail and restaurant service are strongly encouraged to apply.

Benefits:

  • Generous Personal Time Off
  • 8 Paid Holidays per year
  • Quarterly bonus plans- gives you the chance to add to your income!
  • Business casual dress code- we want you to feel comfortable at work!
  • Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
  • Wellness programs that focus on emotional, social, physical, and financial wellbeing
  • Flexible work schedule

What You'll Love About TeamHealth: 

  • Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
  • Work that Stays at Work. Your time off is yours!
  • Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
  • Prepare for the Future. 401K program (Discretionary matching funds available)

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide service to patients in a professional manner.
  • Provide excellent, concise communication.
  • Learn and understand ETM software operation.
  • Learn and understand billing and account operations.
  • Answers and documents all telephone inquiries.
  • Research and resolve problems with patients bills.
  • Updates patients’ insurance coverage as needed.
  • Prints courtesy claims and itemized statements.
  • Rebills accounts after receiving insurance information.
  • Arranges financial agreements with patients using budget plan as needed.
  • Performs other duties and assignments as requested.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • High school diploma or equivalent required
  • Understanding and familiarity with Microsoft Windows environment
  • Ability to speak, listen and type simultaneously
  • Strong communication skills (oral and written) required

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