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Clinician Documentation Educator in Knoxville, TN at TeamHealth

Date Posted: 9/4/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Knoxville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/4/2021

Job Description

POSITION OVERVIEW:

Clinician Documentation Educators are responsible for collaborating with clinicians to offer documentation education to facilitate excellent patient care, reduce medical risk and comply with reimbursement guidelines. This role is to support and help hold clinicians accountable for complete and thorough documentation of their patient care activities. These goals are accomplished through initial clinician education, monitoring of clinicians’ documentation performance by utilizing clinician coding quality audit (CCQA) results, identification of areas for improvement and on-going training. Training is prescriptive based on needs regarding specific documentation needs, where utilizing industry and company best practices and documentation standards, along with CCQA audit reports.

ESSENTIAL RESPONSIBILITIES:

  1. Organizes documentation efforts in an effective, efficient manner, while considering education of new clinicians, scheduling and tracking clinician education sessions, proactive ongoing education and education on targeted documentation initiatives.
  2. Analyzes and monitors assigned clinicians’ documentation and identifies improvement opportunities as compared to industry and TeamHealth benchmarks; utilizes CCQA audit reports that reflect results of individual clinicians’ documentation performance.
  3. Works with the Clinical Educators, Clinical Leads (CLs), Clinical Practice Managers (CPMs), Vice Presidents of Operations (VPOs), and Regional Medical Directors (RMDs) to ensure new clinicians are offered a thorough orientation ideally within their first week, but definitely no later than 20 days of hire date. “New” clinicians may be recently recruited physicians or Advanced practice Clinicians (APCs) who joined a TeamHealth division via a new facility contract or merger/acquisition.
  4. Offers clinician specific, individualized feedback illustrated through examples of their own documentation and how it crosswalks to various medical coding components and legal implications.
  5. Conducts clinician education via a variety of means (e.g., face-to-face, Web Conferencing or e-mail). Face-to-face, one-on-one education with clinicians to address individual improvement is ideal. However, at times individualized education may occur via conference call with the clinician being sent his/her documentation examples in advance. At other times the education topic or documentation update may be best delivered in a face-to-face group setting where dialogue can occur with multiple clinicians. Other formats for sharing information and receiving feedback from multiple clinicians include utilizing Web Conferencing and/or presenting at Division Medical Director Meetings. Also, several Documentation education offerings are available on Zenith.
  6. Communicates in a timely fashion to clinicians regarding any changes to the current documentation requirements and medical coding criteria as dictated by a governmental agency, payer and/or TeamHealth.
  7. Interacts with various hospital personnel, as needed, to facilitate the charting process, retrieve clinician records for the auditing process and allow for billing of the clinician's services rendered.
  8. Assists Regional Medical Directors/Clinical Leads with deployment of templates and corporate documentation initiatives (i.e., Progress Note Template, Consultation Request Template, Discharge Sheet Template, etc.) to their facilities accompanied by related education and support of clinicians.
  9. Interacts with RMDs, VPOs, and CPMs concerning clinicians with multiple failed audits/audit escalations and positively strategizing on how to affect these clinicians’ future documentation.
  10. Understands and utilizes the Clinician Coding QA Education Policy and the Clinician Coding Escalation and Corrective Action Policy concerning outlier clinicians and lack of documentation improvement after appropriate education efforts have been exhausted.
  11. Updates the CDE Director and receives feedback regarding CCQA failed audit escalation action plans, which outline targeted clinicians, their specific areas of improvement, training methods to be utilized by clinician/by facility (face-to-face, one-on-one; individual conference calls; face-to-face group session; Web Conferencing; Zenith; Zoom; etc.).

 

Job Requirements

JOB QUALIFICATIONS:

  • Clinical expertise is required preferably in a Post-Acute setting (SNF, NF, Rehab, LTAC);
  • Quality Improvement/ Quality Assurance/ Clinician Documentation Improvement (CDI) background very beneficial;
  • Proven CPT and ICD-10 coding experience;
  • CPC and/or CPMA certification preferred;
  • Strong analytical and statistical skills and experience;
  • Excellent interpersonal skills;
  • Excellent presentation skills;
  • Excellent verbal and written communication skills;
  • Excellent organizational skills;
  • Good computer skills (word-processing, spreadsheet and database management);
  • Ability to support multiple persons, tasks and deadlines;
  • Ability to handle stress and conflict; and
  • Ability to work with minimal direction and supervision.

PHYSICAL AND ENVIRONMENTAL DEMANDS:

  1. Primarily performed within a modern, facility setting;
  2. Some travel (out-of-town and overnight; via vehicle and commercial/commuter airplanes);
  3. Moderate to heavy stress levels;
  4. Occasional lifting, bending, standing, stooping and reaching;
  5. Moderate to prolonged sitting; and
  6. Moderate to prolonged work at a PC/Computer.
  7. Occasional work on evenings and on weekends.

DISCLAIMER: This job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with coworkers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the Supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position