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Client Services Data Analyst in Knoxville, TN at TeamHealth

Date Posted: 2/23/2020

Job Snapshot

Job Description

JOB OVERVIEW

 This position is primarily responsible for supporting the Client Services Department and subsequently all AccessNurse clients. The core responsibilities include information technology, client services, and administrative duties.  Some of the core functions include setup and maintenance of client entities, profiles/directives, on-call schedules, and reports.  Performs periodic data integrity reviews and facilitates data cleanup.  This position compiles and produces various client reports and initiates security access for secure client portal.

 

ESSENTIAL FUNCTIONS  

  • Gains understanding of company’s proprietary and enterprise systems. Responsible for new client set-ups, current client updates, updating and maintaining client profiles and related client databases.
  • Maintains providers and practices in system to include correct affiliations and contact information.
  • Performs periodic data integrity checks and facilitates data cleanups across company.
  • Primary liaison for ensuring the delivery of client reports (including account set up, educating clients on various report delivery options, reports delivered to clients when expected, etc.)
  • Works closely with Strategic Account Managers to support accounts and keep accurate records in Microsoft CRM and other support systems.
  • Creates ad hoc reports in Connexica, internal reporting tool, as well as advanced finds in CRM, and runs basic reports from Cognos report library.
  • Assists with report development and general process improvement initiatives.
  • Communicates needs for software enhancements and tests solutions.
  • Supports client services, IT, and operations departments with special projects.
  • Develops technical solutions to meet client needs, implements solutions, and communicates effectively to appropriate parties.
  • Assists account managers with maintaining office closing schedules and communications with clients.
  • Demonstrates professional and effective oral and written communication with staff and clients; including appropriate documentation in Microsoft CRM.
  • Performs other duties as assigned, which may include supporting operations as a Patient Coordinator during peak times.

 

Job Requirements



PHYSICIAL AND ENVIRONMENTAL DEMANDS

  • Duties are performed in a modern office setting;
  • Alternative work schedule; M-F shorter days with consistent hours on weekends.
  • Prolonged sitting, with prolonged work on a PC;
  • Moderate to high stress level;
  • Occasional lifting/carrying (30 pounds or less);

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

 

JOB QUALIFICATIONS 

  • Two (2) years of college (Bachelor’s degree, strongly preferred); ideal coursework/background could include analytics, business, communications, or computer science;
  • Stickler for accuracy and thoroughness;
  • Strong decision making skills with the ability to work with minimal direction/supervision.
  • Experience with data entry and basic understanding of relational database products a must;
  • Experience with Microsoft Office; Practice management software or EMR systems; Cognos and/or other reporting software;
  • Strong technical aptitude;
  • Demonstrates ability to communicate effectively (both oral and written); 
  • Excellent interpersonal skills with an orientation towards professionalism and customer service;
  • Excellent attention to detail and data entry accuracy required;
  • Strong organizational and analytical skills accompanied by flexibility to quickly adapt to any new business environment;
  • Ability to problem solve, make decisions, and effectively communicate decisions;
  • Experience in coordinating simultaneous assignments by assessing project deadlines; establishing work priorities, and coordinating personal work schedule;
  • Must be able to work in team environment;
  • Occasional work in the evenings and consistent work on weekends.

 

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.