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Client Services Coordinator - Remote in REMOTE at TeamHealth

Date Posted: 8/2/2022

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

Responsible for ensuring timely and accurate credentialing and scheduling of D&Y providers with designated D&Y client accounts.  This position is in partnership with and support of designated D&Y Territory/Recruiting Managers and their respective client contacts. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Identifies and assigns needed internal credentialing actions for D&Y providers assigned to commercial accounts.
  • Communicates with internal and client credentialing and scheduling administrators to coordinate timely placement of D&Y providers on client’s work schedules.
  • Manages and maintains D&Y provider credentialing data for tracking and reporting purposes.
  • Ensures needed client facility applications are obtained in a timely manner for D&Y credentialing purposes inclusive of escalating to Territory Managers should there be a need to do so.
  • Partner with Territory Managers to review all completed documents received from D&Y Credentials Coordinators for accuracy and completeness and obtains any needed corrections to the information prior to submission to client recruitment/credentialing contacts.
  • Provides feedback to Territory Managers on completeness, accuracy, and timeliness of credentialing of D&Y providers for commercial assignments.
  • Assists account management team with client retention by maintaining effective communications with client contacts and ensuring commercial client SLA’s are being met.
  • Maintain and update commercial account files as directed by Territory Management Team.
  • Provides written weekly report to account management team on credentialing process, provider presentations, name clears, as well as additional reporting as required by Territory Manager.
  • Participates in weekly recruiting and sales meetings as requested.
  • Performs special projects and other duties that may be assigned by Territory Manager.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:            

  • Two-Four year college degree in a business discipline or equivalent professional experience preferred.
  • Two to three years of strong results driven customer service experience in fast-paced industry required with experience in the healthcare industry desired.
  • Previous project management experience helpful.
  • Must possess and demonstrate a high level of individual initiative in performing job duties and be able to make decisions based on the information on hand.
  • Excellent verbal and written communication skills.
  • Excellent organizational abilities.
  • Excellent judgment/decision making skills.
  • Strong analytical skills.
  • Ability to adapt to and to facilitate change.
  • Ability to handle stress and to resolve conflict with internal and external customers.

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Job is performed in a well lighted, climate controlled modern office setting.
  • Occasional travel.
  • Occasional lifting and carrying up to 25 lbs.
  • Prolonged sitting.
  • Extensive telephone usage.
  • Extensive work with computer/PC.
  • Moderate to high level of stress.
  • This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

 

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position.

All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills

such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to

job performance feedback from the supervisor. Additionally, the information contained in this job description has been

designated to indicate the general nature and level of work performed by employees within this classification. It is not designed

to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this position.

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