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Clerical Support Representative - HYBRID in HYBRID at TeamHealth

Date Posted: 11/16/2023

Job Snapshot

Job Description


The Clerical Support Representative position is primarily responsible for providing general administrative support to the TeamHealth Akron Billing Center.


  • Perform duties to assist in preparation of HICs for mailing.
  • Search and print EOBs, match to HIC, then mail to insurance carrier. For manuals, pull EOB and follow the same process.
  • Retrieve, copy, sort, and file various patient related information.
  • Separate and process address changes, as well as scanning bad addresses.
  • Organize and prepare patient records and reports for off-site storage
  • Prepare and ship records/EOBs to off-site storage, as well as retrieve records/EOBs from off-site storage.
  • Print, match medical records through Onbase.
  • Responsible for getting ERA report and printing HIC. Also printing HICs for secondary’s
  • Variance Report from Allowable
  • Responsible for logging Inpatient and/or Procedural charts in and out of MRTS
  • Responsible for opening and sorting all incoming mail.
  • Akron PS/CL and Akron FL Rejection Report
  • Provide coverage on main switchboard for breaks and vacations
  • ETM Rejections for Medical Records and/or EOB
  • ETM Claim Edits
  • Batch charts received from facilities by date of service or group together to create straggler batches
  • Distribute all incoming correspondence from facilities via Fed Ex
  • Reconcile Inpatient Paper Charts or Straggler Paper Procedural documentation coded by verifying the patients in IDX to assure all billable records are present.
  • Prepare Batch Proof Sheets for Inpatient Charts
  • Enter all incomplete charts from Coding paper batches into MRTS
  • MRTS Updates
  • Onbase Reconciliation
  • Verifying Stragglers are noted in MRTS and marked as Received
  • Date Stamp all inpatient charts
  • Enter all “No Charge” documentation from Coding as Unbillable and move patient to Unbillable if under Incomplete or Missing in MRTS
  • Document all miscellaneous charts received from facilities from MRTS as “Received” or “Bill as is”.
  • Global Scan paper charts to Woodbury Coding
  • Make appropriate updates to all logs


Job Requirements


  • Basic typing skills, 35 WPM with 95% accuracy
  • Accurate 10-keystrokes by touch, 8,000 keystrokes WPH with 95% accuracy
  • Detail Oriented
  • Good oral and written communication skills
  • Able to work in a fast-paced environment
  • Good organization skills
  • Good analytical, problem-solving skills
  • Able to perform duties independently without direct supervision
  • Flexibility
  • Strong desire to work
  • Minimum high school diploma or equivalent
  • Entry-level position, no previous experience required.


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