JOB DESCRIPTION OVERVIEW:
The Clerical Support Representative position is primarily responsible for providing general administrative support to the TeamHealth Akron Billing Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform duties to assist in preparation of HICs for mailing.
- Search and print EOBs, match to HIC, then mail to insurance carrier. For manuals, pull EOB and follow the same process.
- Retrieve, copy, sort, and file various patient related information.
- Separate and process address changes, as well as scanning bad addresses.
- Organize and prepare patient records and reports for off-site storage
- Prepare and ship records/EOBs to off-site storage, as well as retrieve records/EOBs from off-site storage.
- Print, match medical records through Onbase.
- Responsible for getting ERA report and printing HIC. Also printing HICs for secondary’s
- Variance Report from Allowable
- Responsible for logging Inpatient and/or Procedural charts in and out of MRTS
- Responsible for opening and sorting all incoming mail.
- Akron PS/CL and Akron FL Rejection Report
- Provide coverage on main switchboard for breaks and vacations
- ETM Rejections for Medical Records and/or EOB
- ETM Claim Edits
- Batch charts received from facilities by date of service or group together to create straggler batches
- Distribute all incoming correspondence from facilities via Fed Ex
- Reconcile Inpatient Paper Charts or Straggler Paper Procedural documentation coded by verifying the patients in IDX to assure all billable records are present.
- Prepare Batch Proof Sheets for Inpatient Charts
- Enter all incomplete charts from Coding paper batches into MRTS
- MRTS Updates
- Onbase Reconciliation
- Verifying Stragglers are noted in MRTS and marked as Received
- Date Stamp all inpatient charts
- Enter all “No Charge” documentation from Coding as Unbillable and move patient to Unbillable if under Incomplete or Missing in MRTS
- Document all miscellaneous charts received from facilities from MRTS as “Received” or “Bill as is”.
- Global Scan paper charts to Woodbury Coding
- Make appropriate updates to all logs
