Job Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages routine data entry for payment and adjustment records including any deposits of payments received directly by the HRRG.
• Reviews daily cash posting reports for accuracy; alerts staff of any discrepancies.
• Responds to routine compliance requests from HRRGs payment processor and/or financial institutions.
• Manages overprovisions, administers refunds and appropriate system records as necessary.
• Distributes client reconciliation reports as directed.
• Coordinates relationships with debt consolidation/management companies.
• Assures all HRRG payment processing, cash posting, and other daily tasks are completed timely and with accuracy.
• Prevents and detects UDAAP based upon oversight of payments and correspondence.
• Oversees accounting related to Customer Account Representative and other bonus/commission compensated employee claw backs and other reconciliations.
• Point of contact for HCFS to assure reconciliation between HRRG and HCFS patient accounting systems.
• Supports regulatory exams and other licensing reporting.
• Supports financial audits by independent accounting firms and regulators.
• Analyzes and actions upon various reports related to backlogs and workloads for PX team.
• Manages support team to key performance indicators and other service objectives.
• In conjunction with AVP establishes SMART goals for team.
• Meets regularly with team members providing updates on performance and progress towards SMART goals.
• Provides reporting for Oversight Committee and other recurring needs.
• Coordinates with training department to produce and maintain work instructions and compliance artifacts relating to cash posting, customer correspondence, and non traditional revenue.
• Identifies process gaps and coordinates with AVP for solutioning.
• Creates and maintains standardized role based systems access templates assuring team has access to required systems and computing resources.
• Participates in annual review of compliance artifacts.
• Performs other related duties as assigned.

QUALIFICATIONS / EXPERIENCE:

• Ability to accurately and efficiently enter data into computer software and systems.
• Ability to analyze and review teams work product for accuracy and integrity.
• Proficient in Microsoft Office Suite or related software.
• Bachelor’s degree, associate degree, or equivalent certifications and work experience.
• At least eight years’ experience in providing customer service, compliance, human resources, or client relationship management services.
• Have strong interpersonal communication skills.
• Compliance certification such as CCCP through ACA International preferred.
• Ability to work independently carrying out the routine tasks and assignments on a scheduled basis with minimal management intervention.
• Accountable and Dependable.
• Dedicated to delivering an exceptional customer experience.
• Knowledgeable about industry practices in compliance, conflict resolution.
• Excellent and respectful active listening skills.
• Excellent mathematical and critical thinking skills.
• Strong supervisory and leadership skills.
• Thoughtful team leadership and attention to and support for developing skills and opportunities for team members under Manager’s supervision.
• Proficiency in Microsoft Office Suite (including Outlook, Excel, Word, PowerPoint), SmartSheets and related software and have the ability to work on a computer network and the FACS system.
• Ability to operate automated office equipment including, but not limited to, network laser printers, desktop printers, sophisticated copy machines, facsimile machines and dictating equipment.

SUPERVISORY RESPONSIBILITIES:

• Senior Representative
• Offshore Contact
• Manages cash posting and non traditional revenue staff.