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Bilingual Patient Coordinator in Atlanta, GA at TeamHealth

Date Posted: 10/13/2021

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

ACCESSNURSE, A TEAMHEALTH COMPANY, IS Hiring Immediately for remote Patient Coordinator $15 an hour base pay, plus shift differentials/incentives

(Full-Time, Part Time & Bilingual for Afternoon / Evenings + Weekends)


  • Are you looking to start a new career opportunity on 10/20/2021?
  • Are you able to attend remote Paid Training for a 2-week period? 
  • 10/25/2021-10/29/2021 11a-7p EST, 11/1/2021-11/5/2021 11a-7p EST and 11/7/2021 10a-2pm EST
  • Or are looking to start a new career on 11/3/2021?
  • Are you able to attend remote Paid Training for a 2-week period?

11/8/2021-11/12/2021 11a-7p EST, 11/15/2021-11/19/2021 11a-7p EST, and 11/21/2021 10a-2p EST?



Why Choose AccessNurse?

  • Join & Grow in a welcoming and coaching culture with a thriving company who is making a difference in the healthcare world
  • Remote work from home with company provided equipment (save on gas, etc.)
  • Competitive Pay and Incentives
  • Generous Paid Time Off package
  • Benefits Eligibility for FT staff (medical/dental/vision/life) the first of the month following 30 days of employment
  • 401(k) plan program (Discretionary matching funds available) for all employees
  • Employee LiveWell program for health and well-being / Employee Assistance Program
  • $200 Employee Referral Bonus with no cap

The Day In The Life of A Patient Coordinator:

  • You are the first point of contact with patients, medical providers and patient representatives who are seeking assistance from a registered Nurse and/or their Doctor’s Office.
  • The patient coordinator builds that immediate trust, provides compassion, and empathy while creating an electronic record of the call.
  • Patient Coordinator follows customized guidelines to document the necessary medical information before a Nurse or Doctor speaks with the patient.
  • Diverse clients and types of calls received range from specialties: family medicine, pediatrics, women’s health, behavioral health, oncology, endocrinology, etc.

Pay & Other Things to Consider:

Base pay is $15.00 per hour and incentives/shift differentials can include:

  • $1 extra is paid when starting at 3pm or after Sunday through Friday
  • $1 extra is paid when starting at 7am or after on Saturday
  • $1 extra is paid when you work 3 out of 4 weekends
  • If you choose to work 4 out of 4 weekends, not required as a full time employee, $2 extra per hour for the pay period
  • $1 per hour shift differential for Spanish Speaking staff


Some weekend requirements and holidays:


  • Full Time employees (26 or more hours per week), are required to be available to work 3 out of 4 weekends per four-week schedule period.
  • Part Time employees (25 or less hours per week), are required to be available to work 2 out of 4 weekends per four-week schedule period.
  • Full time employees work 6 out of 8 holidays with a floating holiday and part time employees are required to work 4 out of 8 holidays with time and half pay

Employment is contingent upon receipt of acceptable reference checks, background check and drug screen. TeamHealth participates in E-Verify.


Job Requirements

Job Qualifications:

  • High School Diploma or GED required. Associate’s Degree preferred.
  • 1-2 years of healthcare experience desired.
  • 1+ years of customer service experience. This includes Call Center / Medical Office / Clinic, medical receptionist, front desk or first point of contact in a customer service environment.
  • Excellent listening and comprehension skills to determine key information by patient
  • Ability to type a minimum of 25 wpm and pass an assimilation listening tests
  • Ability to defuse conversations and escalate if necessary
  • Professional, courteous telephone voice
  • Ability to handle confidential information; HIPAA experience is a plus.
  • Detail Oriented – Accurately process and record information ensuring data integrity
  • Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate

High Speed Internet, Dedicated Telephone Line, and Work Station Required For Remote Role


Job Keywords:  Patient Access Clerk, Front Desk Coordinator, Receptionist, Medical Receptionist,  Customer Service Coordinator, Customer Service Representative, ER Registration, Patient Care Assistant, Patient Account Representative, Health Unit Coordinator / HUC, Patient Registration, Admitting Clerk, Patient Service Representative, Patient Care Representative, Knoxville TN, Maryville, TN, Alcoa, TN, Oak Ridge, TN, Sevierville, TN, Powell, TN Remote after three weeks of training, Triage, patient care, customer support, customer service, customer support, claims agent, claims representative


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