Position Summary

The benefits coordinator is responsible for day-to-day coordination of new employee benefit enrollments and benefit enrollment changes.  This position also provides administrative support to the benefits department.

Job Duties and Responsibilities

• Assists employees with benefits enrollment and questions, reviews and approves all benefit enrollments, and changes made by employees in the benefit enrollment system daily.
• Reviews and approves qualifying events and any applicable documentation submitted through the benefit enrollment system. Follows up on missing information and verifies correct documentation for the event.
• Answers the telephone for the Benefits Line and assists employees with a variety of questions and issues. Seeks to resolve issues or route to appropriate person for resolution, provides adequate follow-up and response to caller on a timely basis.
• Responsible for monitoring the benefits email in-box to assist employees with their benefits questions and requests in a timely manner.
• Provides general information to vendors regarding employee information requests and documentation.
• Assist employees with completing forms for Medicare, creditable coverage and portability/conversion paperwork.
• Scans and files any documents related to benefits. Keeps records organized
• Stays current on TeamHealth Benefits in order to answer questions and respond to employees.
• Completes audits and processes any data entry related to audits that are assigned.
• Records, evaluates and tracks national medical support orders and qualified medical child support orders.
• Completes other projects and tasks as assigned.