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Benefits Coordinator in HYBRID at TeamHealth

Date Posted: 5/12/2023

Job Snapshot

Job Description

Position Summary

The benefits coordinator is responsible for day-to-day coordination of new employee benefit enrollments and benefit enrollment changes.  This position also provides administrative support to the benefits department.


Job Duties and Responsibilities

  • Assists employees with benefits enrollment and questions, reviews and approves all benefit enrollments, and changes made by employees in the benefit enrollment system daily.
  • Reviews and approves qualifying events and any applicable documentation submitted through the benefit enrollment system. Follows up on missing information and verifies correct documentation for the event.
  • Answers the telephone for the Benefits Line and assists employees with a variety of questions and issues. Seeks to resolve issues or route to appropriate person for resolution, provides adequate follow-up and response to caller on a timely basis.
  • Responsible for monitoring the benefits email in-box to assist employees with their benefits questions and requests in a timely manner.
  • Provides general information to vendors regarding employee information requests and documentation.
  • Assist employees with completing forms for Medicare, creditable coverage and portability/conversion paperwork.
  • Scans and files any documents related to benefits. Keeps records organized
  • Stays current on TeamHealth Benefits in order to answer questions and respond to employees.
  • Completes audits and processes any data entry related to audits that are assigned.
  • Records, evaluates and tracks national medical support orders and qualified medical child support orders.
  • Completes other projects and tasks as assigned.


Job Requirements


High school diploma or equivalent required.



Minimum of one year of customer service experience required, preferably in benefits.

Knowledge, Skills and Abilities

  • Possess strong problem-solving and organizational skills.
  • Proficient in various computer applications such as word, excel, PowerPoint, email, etc.
  • Able to handle stress, multiple tasks and deadlines effectively.
  • Able to work in a team oriented environment.
  • Able to handle confidential information.

Physical Requirements and Working conditions

  • Job performed in a well-lighted, modern office setting;
  • Occasional lifting/carrying (20 pounds or less);
  • Occasional standing/bending/stooping/reaching;
  • Occasional overnight travel;
  • Moderate stress;
  • Prolonged sitting and
  • Prolonged work in a computer/PC.