TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

JOB DESCRIPTION OVERVIEW:

The Infrastructure Patching Engineer will be responsible for infrastructure patch deployment as well as patching standards and processes to maintain infrastructure health across the enterprise environment. The selected candidate will interface with the Security, Application, Infrastructure and ITSM teams to coordinate Windows/Linux/Unix and other patching deployments.  They will create and maintain operational procedures as needed to ensure patching success rates and will be the main point of communication for security patching. Additionally, the candidate will interface with customers and management to conduct reviews and provide reporting on patching status and any trends seen to help improve the health of the environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• • Implements and maintain "Best in Class" approaches/practices for enterprise patch management and deployment across private (VMware) and public (AWS) cloud server platforms.
  • Works with and manages cross functional teams to identify operational procedures and best practices in accordance with patch management strategy.
  • Ensures overall service levels for server uptimes through patch management standards, enterprise images and driver packages.
  • Employs continual service improvement though monthly and quarterly patch management metrics reviews.
  • Analyzes trend data to identify potential patch related issues on various images and assists teams in troubleshooting to implement any resolutions/improvements needed for proactive resolution.
  • Communicates patch management process and procedures, working practices, and changes to internal teams and customers.
  • Updates and maintains enterprise patch maintenance windows with the business.
  • Develops automation scripts and programs to streamline manual patch operations and improve mean time to deliver and first-time right metrics.
  • Provides technical support and consultation to teams and customers as needed.
  • Performs architecture review, infrastructure design and builds, and maintenance and support activities for system center configuration management (SCCM) and WSUS patching systems.
  • Coordinate monthly Windows patching deployments as well as scheduled Linux/Unix deployments.
  • Attends high severity change patch maintenance windows and assists in documenting completion of the change.
  • Defines and assesses patching service levels and success rates.
  • Maintains ticket queues for new patching or change requests
  • Supports the determination of patches needed as well as implementation of corrective actions.
  • Applies Information Technology Infrastructure Library (ITIL) framework knowledge.
  • Escalates issues for resolution to appropriate teams when necessary.
  • Runs compliancy and server health reports as needed