Manager, Federal Arbitration Operations

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025. Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

Overview
The Manager to the Federal Arbitration Operations will oversee and manage the Federal Independent Dispute Resolution (IDR) process under the No Surprises Act (NSA) for TeamHealth. This role is directly responsible for the management and oversight of the daily functions of the operations on and offshore teams. The Operations Manager will have direct oversight of team of Coordinators, team leads (Seniors), and Supervisors.

Key Responsibilities
Arbitration Operations Leadership

• Oversee daily operations of the federal arbitration program, ensuring efficiency, accuracy, and compliance.
• Manage intake, assignment, workflow tracking, and timely submissions to federal arbitration entities or portals.
• Maintain and optimize arbitration operational workflow systems, reports, and dashboards.
• Ensure all documentation, evidence, and filings meet federal standards and timelines.

Regulatory Compliance & Quality Control

• Ensure all processes and submissions comply with federal regulations, arbitration requirements, and internal policy.
• Works closely with the internal stakeholders and Department’s Operational Support team for new regulatory or compliance-related requirements updates.
• Conduct periodic audits of case files, documents, and submissions to ensure quality and readiness for review and provide feedback to the Operational Support team members including the Trainer and Program Manager.

Cross‑Functional Coordination

• Serve as the primary operational point of contact or escalation point for the Federal Arbitration Operations leadership team.
• Act as a liaison between cross functional teams (IT, Consulting, Ops Support, Revenue Cycle Leaders)
• Support leadership and program stakeholders in case strategy discussions by providing operational insights, timelines, and data.

Team Management & Development

• Lead, coach, and develop a large team of arbitration coordinators, team leads, and supervisors.
• Allocate workload appropriately based on complexity, deadlines, and staff skill levels.
• Provide general oversight of team and conducts performance evaluations, support training, and oversee onboarding for new team members.

Data, Reporting & Performance Management

• Track operational KPIs include case cycle times, win/settlement rates, compliance scores, volume trends, and staff productivity.
• Produce weekly, monthly, and quarterly reporting for senior leadership.
• Identify trends or issues with hands on or process monitoring tools
• Identify bottlenecks process and inform appropriate resources of a need for any workflow enhancements, or policy updates.
• Monitor cost and financial impact of arbitration operations.

Job Requirements: