Patient Services Rep After Hours Pediatrics

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

JOB DESCRIPTION OVERVIEW:

The Patient Service Representative (PSR) performs a variety of duties to accommodate and support patients and visitors to the urgent care facility. The PSR is responsible for warmly greeting and providing direct assistance to patients in verifying demographic and personal information for all who present for treatment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represents Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Interacts calmly, respectfully and in a friendly manner with other staff at urgent care. Assists in clerical duties as needed, functioning as a member of the health care team.
• Registers all urgent care, occupational medicine and workers comp patients, scans and indexes all patients’ charts and faxes patient charts to the primary care physician office on a daily basis. Prepares the superbills for the Occupational medicine clients.
• Verifies patient demographics, current insurance, and obtains patient consent to treat to ensure accurate billing. Collects co-pays and past due balances. Assists patients with various forms, and obtains insurance waiver signatures as necessary.
• Schedules patient initial and follow up appointments.
• Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Performs administrative tasks and provides information to other departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
• Checks petty cash weekly, completes petty cash reports for reimbursement to company store whenever supplies are needed.
• Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates.
• Routes patient records and specimens to assigned locations as needed.
• Maintains strict confidentiality of patient information.
• Completes administrative duties in a timely and efficient manner as set forth by the practice manager. Reports errors or problems so that appropriate action may be taken for patient care.
• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and referrals as needed.
• Complies with quality assurance and HIPPA.
• Refers patients to proper resources including transfer, follow up and appointments as directed by clinician.
• Participates in ongoing training through completion of online training, attending in-person training sessions and meetings as required.
• Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
• Maintains CME requirements through continuing education and in-service training.

Job Requirements: