Patient Services Rep After Hours Pediatrics

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

JOB DESCRIPTION OVERVIEW:

The Patient Service Representative (PSR) performs a variety of duties to accommodate and support patients and visitors to the urgent care facility. The PSR is responsible for warmly greeting and providing direct assistance to patients in verifying demographic and personal information for all who present for treatment. They are the first impression and initial point of contact for all visitors to the urgent care facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represents Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Creates a welcoming environment and acts as a patient advocate.
• Interacts calmly, respectfully and in a friendly manner with other staff at urgent care. Assists in clerical duties as needed, functioning as a member of the health care team.
• Registers all urgent care, occupational medicine and workers comp patients, scans and indexes all patients’ charts and faxes patient charts to the primary care physician office on a daily basis. Prepares the superbills for the Occupational medicine clients.
• Verifies patient demographics, current insurance, and obtains patient consent to treat to ensure accurate billing. Collects co-pays and past due balances. Assists patients with various forms, and obtains insurance waiver signatures as necessary.
• Schedules patient initial and follow up appointments when applicable.
• Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Performs administrative tasks and provides information to other departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
• Accepts packages and deliveries from outside and inside sources, directing and distributing or sorting as needed.
• Checks petty cash weekly, completes petty cash reports for reimbursement to company store whenever supplies are needed.
• Assists in compilation of data for regular and special reports as requested by the practice manager and other management personnel.
• Assists other departments as needed.
• Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates.
• Routes patient records and specimens to assigned locations as needed.
• Maintains inventory of office supplies.
• Maintains strict confidentiality of patient information.
• Completes administrative duties in a timely and efficient manner as set forth by the practice manager. Reports errors or problems so that appropriate action may be taken for patient care.
• Complies with quality assurance and HIPPA

Job Requirements: