In this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact on our patients' experience
Candidates with experience in retail and restaurant service are strongly encouraged to apply.
We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm)
**NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**
TeamHealth has immediate openings for Bilingual Spanish Customer Care Agents:
- Starting at $13.60/hr with higher pay depending on experience + an additional .60 cents/ hour for bilingual agents
- Option to work Full-Time or Part-Time
- Potential to work from home after successfully completing on-site training
- Option to set your own schedule
- We are open Monday- Friday, 8am - 8pm (employees may volunteer to work Saturdays but not required)
- We offer medical, dental, and vision benefits to employees working 32 hours or more, ensuring their well-being and financial security
Benefits:
- Generous Personal Time Off
- 8 Paid Holidays per year
- Quarterly bonus plans- gives you the chance to add to your income!
- Business casual dress code- we want you to feel comfortable at work!
- Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
- Wellness programs that focus on emotional, social, physical, and financial well-being
- Flexible work schedule
What You'll Love About TeamHealth:
- Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
- Work that Stays at Work. Your time off is yours!
- Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
- Prepare for the Future. 401K program (Discretionary matching funds available)
JOB DESCRIPTION OVERVIEW:
This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide service to patients in a professional manner.
- Provide excellent, concise communication.
- Learn and understand ETM software operation.
- Learn and understand billing and account operations.
- Answers and documents all telephone inquiries.
- Research and resolve problems with patients bills.
- Updates patients’ insurance coverage as needed.
- Prints courtesy claims and itemized statements.
- Rebills accounts after receiving insurance information.
- Arranges financial agreements with patients using budget plan as needed.
- Performs other duties and assignments as requested.
